We want you to love your Dressovly pieces. If something isn't quite right, here's everything you need to know about returns and refunds.
Return window
You have 14 calendar days from the day you receive your order to request a return. After this period we're unable to accept returns.
Condition of items
To be eligible, items must be unworn, unwashed, free from marks, stains and makeup, and returned with all original tags attached. Please pack items carefully — pieces returned damaged due to poor packaging may not be accepted.
How to start a return
We don't have an online returns portal. To start a return, email us at heretohelp@dressovly.com with your order number (it starts with #, e.g. #1024) and let us know which item(s) you'd like to return. We'll reply with the return address and next steps.
Return shipping costs
Return shipping is the responsibility of the customer and is non-refundable, unless the item is faulty or incorrect. We recommend using a tracked service, as we can't be responsible for items lost in transit.
Refunds
Once we receive and inspect your return, we'll process your refund to your original payment method within 14 business days. You'll be notified by email once it's done. Depending on your bank, it may take a few extra days for the funds to appear.
Exchanges
We don't offer direct exchanges. If you'd like a different size or colour, simply return your item and place a new order.
Faulty or incorrect items
If your item arrives faulty, damaged or incorrect, please email heretohelp@dressovly.com within 48 hours of delivery with your order number and a photo. We'll put it right at no cost to you.
Contact
Any questions? Email us at heretohelp@dressovly.com.