Privacy Policy

This Privacy Policy explains how Dressovly (“we”, “us”, “our”) collects, uses and protects your personal information when you visit or make a purchase from dressovly.com (the “Site”). We are committed to protecting your privacy in line with the EU General Data Protection Regulation (GDPR).

Information we collect

When you browse or place an order, we may collect your name, email address, shipping and billing address, phone number, and order details. Payment card details are processed securely by our payment providers and are not stored by us. We also automatically collect certain technical data (such as IP address, device and browser type, and pages viewed) through cookies and similar technologies.

How we use your information

To process and deliver your orders and send order updates;
To provide customer support and respond to your enquiries;
To send marketing communications where you have opted in;
To improve our Site, products and services;
To prevent fraud and keep our Site secure;
To comply with our legal obligations.

Legal bases for processing

We process your data to perform our contract with you (to fulfil orders), for our legitimate interests (to run and improve our business), with your consent (for marketing and non-essential cookies), and to comply with our legal obligations.

Sharing your information

We share personal data only with trusted service providers who help us operate — including our e-commerce platform (Shopify), payment providers, and shipping and fulfilment partners — and only as needed to provide our services. We do not sell your personal data.

Cookies

We use cookies to keep the Site working, remember your preferences, analyse traffic and personalise content. You can manage cookies through your browser settings or our cookie banner.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described here, including any legal, accounting or reporting requirements.

Your rights

Under the GDPR you have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to data portability. To exercise any of these rights, email us at heretohelp@dressovly.com. You also have the right to lodge a complaint with your local data protection authority (in Portugal, the CNPD).

International transfers

Some of our providers may process data outside the European Economic Area. Where they do, we ensure appropriate safeguards are in place.

Security

We use appropriate technical and organisational measures to protect your data. However, no method of transmission over the internet is completely secure.